It’s great when a company goes an extra mile for you. It’s better when they do more than that.
We started with a life insurance premium refund.
It’s not often you get a cheque out of the blue! Because of positive results with CDSPI sponsored Life Insurance plans1, in 2016 we sent premium refund cheques to over 7,900 clients. We were in the unique position to do this as a not-for-profit organization serving the dental community.
Then we made sure the cheques were cashed.
When we found that several hundred refunds weren’t cashed we started a campaign of reminder letters, emails and phone calls that lasted over two years! Thanks to our determination, almost 99% of the cheques were eventually cashed.
Here’s what Dr. Christine Hibberd had to say about our persistence:
“I was pleasantly surprised at the level of customer service I received from CDSPI. They sent a refund cheque on my life insurance premium that somehow I missed. Not only did they follow up with an email and phone call to make sure I received the refund, they reissued the cheque for me too.”
To find out how we can go the extra mile for you, please contact CDSPI at 1.800.561.9401 or email us at email@example.com. We look forward to hearing from you.
Apart from refunds and premium reductions, you may get preferred rates on many CDSPI plans, including car insurance2. Find out how you can save even more by taking a few basic steps.
1 Good experience life insurance premium refunds were provided to eligible participants in the Basic Life, Family Life and Dental Office Staff Basic Life and Family Life plans.
2 Conditions, Limitations, Exclusions may apply.
These plans are underwritten by The Manufacturers Life Insurance Company (Manulife), P.O. Box 670, Stn Waterloo, Waterloo, Ontario N2J 4B8.