Travel Edge and Travel Edge Plus Insurance Plans Policy Changes in 2021
Premiums for Travel Edge and Travel Edge Plus plans will not increase in 2021. Premiums will remain the same as the 2020 rates.
The following change was effective on November 1, 2020 for all existing policies and will apply to policies issued during 2021:
The Travel Edge and Travel Edge Plus policies will now cover medical emergencies that are not related to the reason a travel advisory was issued by the Government of Canada.
For example, if you are travelling to a destination with a Government of Canada issued travel advisory such as the current COVID-19 Global Travel Advisory, this means you can travel to that area and be eligible for coverage for medical emergencies providing any claim you make is not related to COVID-19 and subject to the remaining terms and conditions of the policy.
Previously, no coverage would be available when an insured was traveling while a travel advisory was in place, even if the travel medical claim was unrelated to the reason for the travel advisory.
Previous policy wording:
Located under the “What Is Not Covered – Limitations and Exclusions – Travel Edge & Travel Edge Plus“ Section
20. Any loss incurred in a city, region, or country when, prior to the effective date, Global Affairs Canada issued a written warning to avoid all travel, or to avoid non-essential travel, to that city, region, or country.
Updated current policy wording and 2021 policy wording:
Any loss incurred in a city, region, or country when, prior to the effective date, the government of Canada issued a written warning to avoid all travel, or to avoid non-essential travel, to that city, region, or country and such loss is due to, contributed to by, or resulting from the reason for the warning.
Effective Date means the date and time coverage starts, as indicated under the Effective Date provision of each plan purchased.
New COVID-19 Coverage Available
An individual travel plan specifically to cover COVID-19 is now being offered by Allianz. If you are interested in adding this coverage, you may contact Allianz directly at 1-888-737-2228.
New Allianz Online Claim Submissions
How to access the site
The online claims portal is accessible 24/7 at www.allianzassistanceclaims.ca from any device or browser.
What you can do in the portal
- Easily create a secure account, where you can submit and track the status of your claim
- Upload all necessary documents to process a claim instead of sending them in via regular mail;
No scanner? No worries: photos of documents taken with a mobile phone are also accepted
- Easily identify any documents you may have missed and add them to your claim submission
- Save and return to a claim you started but have not yet submitted
Which claims types are eligible?
All products and benefits, including medical, trip cancellation, trip interruption and baggage, are eligible.
Important note: Any claims currently in progress will not be accessible via the portal.
For your reference, please download a copy of your new policy booklet below:
2020 Travel Policy (effective November 2020)
2019 Travel Policy (valid until October 2020)
Travel Edge Insurance and Travel Edge Plus are underwritten by CUMIS General Insurance Company, a member of The Co-operators group of companies, and administered by Allianz Global Assistance. Allianz Global Assistance is the registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd.