Podcast: When a Patient Complains

It’s easier than ever for a dissatisfied patient to submit a formal complaint—all they have to do is complete a quick online form. Statistically, it’s highly probable that this will happen at some point in your career.


Matthew Wilton, who has acted for dentists in several hundred Complaints and Discipline cases in the last 27 years, explains the process for dealing with your regulatory body, and what you can do to help avoid complaints.


Although this podcast is specific to Ontario, the information is generally applicable to all Canadian jurisdictions.

Invest in CDSPI’s Professional Legal Expenses Plan*, which covers expenses incurred for a variety of actions arising out of your practise of dentistry.


* Professional Legal Expenses Plan Insurance is underwritten by Aviva Insurance Company of Canada.

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